National Consumer Rights Day

Consumer is the real deciding factor for all economic activities. It is now universally accepted that the extent of consumer protection is a true indicator of the level of progress in a nation. The growing size and complexity of production and distribution systems, the high level of sophistication in marketing and selling practices and forms of promotion like advertising, etc. have contributed to the increased need for consumer protection. 

The Consumer Protection Act, 1986 (External website that opens in a new window) is the most important legislation enacted to provide for effective safeguards to consumers against various types of exploitations and unfair dealings. This Act was amended in 2002 in the form of Consumer Protection (Amendment) Act, 2002 (External website that opens in a new window) with some important inclusions.

December 24: National Consumer Rights Days

Our Money, Our Rights - Yuva Nirmaan.

Here are three guru-mantra rules for consumers.

1. Never pay more than M.R.P. MRP stands for Maximum retail price, so always bargain on MRP.
2. Always take bills for your purchase. That means government is getting the rightful tax from the shopkeeper. Also, it is a must for redressal or claims.
3. Remember that as a consumer, you always have right to redressal.

This is website for online consumer court- http://www.consumercourt.in/

"The customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption on our work. He is the purpose of it. He is not an outsider on our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so." - MAHATMA GANDHI

President of India Releases a stamp commemorate 25 years of Consumer Protection ACT, 1986 

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